Get Every Call, Text, and Message in One Inbox We Set Up for You
Texts, emails, voicemails, and social messages land in one place you can answer from the truck or the desk, while the lead is still hot. Plans start at $199 a month.
5.0★ · 29 Google Reviews · Serving Columbia, SC since 2017 · Google Partner
See Ninja Inbox running the way your business would use it, and leave with the setup we’d recommend. You’ll have the exact monthly price and onboarding cost before you commit to anything.
(803) 470-6557 · You’ll talk to a real person in Columbia.
You configure nothing.
We build your inbox, pipelines, and phone setup around how you already run, then walk your team through it on a live onboarding call.
Month-to-month. Your data exports.
No contract, no cancellation fee, and every contact, conversation, and call log leaves with you if you ever go.
Support runs through us.
Call or email our team in Columbia during business hours. The team that builds your setup is the team that answers.
A homeowner texts your business number at 4:30 while you’re finishing a job. That text goes to one app, the Facebook message from this morning went to another, and the voicemail from lunch is sitting in a third. Ninja Inbox puts all of it in one inbox, so you answer the 4:30 text from the truck instead of having to look around for it tomorrow.
What Ninja Inbox Runs for Home Service Businesses in Columbia, SC
The assessment decides which of these jobs your setup needs, so the price covers what you’ll use and nothing you won’t.
One inbox for everything customers send.
Texts, emails, voicemails, Facebook and Instagram messages, and TikTok DMs land in the same inbox, on your desktop and your phone. Your office sees what the field sees, every reply is on the record, and nobody plays telephone about who answered what. When a customer texts back six months after an estimate, the whole conversation history is sitting right above their message. Plans include a monthly credit toward the calls, texts, and emails you send from the platform.
Every job visible, from first text to invoice receipt.
Every open opportunity sits on a board you drag from stage to stage: new lead, estimate sent, scheduled, done, paid, or whatever stages match how you actually run jobs. We build the stages around your workflow during setup. The $4,800 estimate that's been sitting untouched for five days is visible the moment you look, instead of remembered two weeks too late.
Appointments booked without the phone tag.
Calendars sync with Google, Outlook, or Apple. Customers book from your website or from a link you text them, and confirmations and reminders go out automatically, which is how no-shows stop eating your afternoons.
Invoices sent from the driveway, paid by text.
Finish the job, send the invoice and a payment link from your phone before you pull away. Text 2 Pay puts the link in the customer's messages, and takes the card right there on-site. Money lands faster because nobody's waiting on a mailed bill or an office day.
Reviews requested without the awkward ask.
After a job wraps, the platform texts or emails the customer a review request with a one-click link to your Google listing. You set it up once with us during onboarding, and asking stops being something you have to remember or work up to.
Every customer's history in one place.
Tag and sort contacts by service, neighborhood, or whatever cut matters to you, with every past conversation attached. When fall maintenance season comes around, pull everyone who had a tune-up last spring and message them in one pass.
Stay in front of past customers.
Schedule Facebook and Instagram posts ahead of time and send email campaigns from the same platform, so the slow season doesn't go quiet on your end. Following up with the leads that haven't committed yet is an automation we build for you during setup.
How We Set It Up for You
The demo and the assessment cost nothing. Your first bill comes the day we start building your system. Small setups are typically live within about a week; bigger ones, with an old CRM to move off of or heavier automations to build, take longer, and you’ll know your timeline before you commit to anything.
Start with a demo.
Tell us how leads reach you now, what tools you’re running, and what keeps getting missed. We walk you through Ninja Inbox doing those exact jobs, live.
Get your assessment.
We scope what your setup needs: the features you’ll use, the contacts coming over, any data moving off an old system, and the hours onboarding will take. Onboarding starts at $500 and scales with those hours. Simple setups get their exact quote on the call; more involved ones get scoped first, and the number comes back to you before anything starts.
We build it.
Pipelines shaped to your stages, calendars connected, your contacts brought in, and your business number registered for texting. That registration is required for any business that texts customers, and it’s the kind of paperwork we handle so you never have to deal with it.
Your team gets walked through it.
Every account gets a live onboarding call. We go through your setup the way your team will use it: where leads land, how to answer, how to move a job across the board. If your team can text, they can run this.
You’re live.
Leads land in one inbox, your stages match your jobs, and the team that built it is the one you call when something needs adjusting.
Ninja Inbox is running today at Jeffcoat Pest Control, Harden Windows and Doors, Old South Trailers, Colors on Parade, Vivid Aesthetics, Liquid Assets, and the Optimist Club of St. Andrews.
The Cut Throat Marketing Difference
Three commitments come with every Ninja Inbox setup.
100% US-based team.
Every person who builds your setup, answers your support calls, and walks your team through onboarding is based in the United States. You explain how your business runs once, and the person doing the work understands you the first time.
Month-to-month. No contracts.
We don’t ask for a twelve-month commitment. You stay because the platform keeps earning its keep, and you are free to leave the month it doesn’t.
The Ownership Guarantee: your data is yours from day one.
Every contact, every custom field, every conversation, and every call log you build in Ninja Inbox exports whenever you want it. The plan is month-to-month, and there’s no cancellation fee. If you ever leave, your data goes with you.
Rather just call? (803) 470-6557 · You’ll talk to a real person in Columbia.
See Ninja Inbox Working Before You Pay for It
The demo is a live call, not a recorded tour. You tell us how leads reach you and where they stall, we show you Ninja Inbox doing those exact jobs, and you leave with the setup we’d recommend. Simple setups get their exact quote before the call ends; if yours needs scoping, the number follows before anything starts.
No obligation and no credit card. If you go ahead, your first bill comes the day we start building your system. Not a day before. And if Ninja Inbox isn’t the right fit for how you run, you’ll hear that on the call too.
Common Questions
How much does Ninja Inbox cost?
Plans start at $199 a month, and the number moves with the features you'll use, how many locations you run, and how much automation we build for you. Onboarding is separate, starts at $500, and scales with the hours your setup takes. Both numbers are in front of you before anything bills.
Do I have to set anything up myself?
No. We build the system: pipelines, calendars, your contacts brought in, your number registered for texting. Your part is the demo, the assessment questions, and the onboarding call where we walk your team through the finished setup.
How long until we're live?
Small setups are typically live within about a week. Setups with data moving off an old CRM or heavier automations take longer, sometimes months for the most complex deployments. Either way, your timeline is estimated off of the assessment, before you've paid anything.
What happens to the contacts in my current system?
They come with you. Contacts, custom fields, and notes move over from spreadsheets or an export out of your current platform, and we scope the import during your assessment. What's exportable varies by platform, so we look at yours specifically and tell you what carries over before the move starts.
Will texting work from my business number?
Yes. Business texting requires carrier registration, and we handle that as part of your build. You can also take a new number through the platform if you'd rather keep lines separate. Either way, the texts land in the same inbox as everything else.
Is Ninja Inbox a replacement for Jobber, Housecall Pro, or ServiceTitan?
Ninja Inbox covers the office side of a home service business: leads, conversations, scheduling, pipelines, invoicing, and reviews, set up for you and supported from Columbia. The demo is the fastest way to see whether it fits how you run, and if it doesn't, you'll hear that from us on the call.
How many people can use it?
Ninja Inbox is built for small teams. If roughly ten people or fewer need access, it fits, and the exact user setup gets sorted in your assessment. If you're running a much bigger operation, we're probably not your platform, and we'll say so.
Who do I call when something breaks?
Us. Call or email our team in Columbia during business hours, and the people who built your setup are the ones who will work on the problem. No ticket portal between you and an answer.
Can Ninja Inbox summarize conversations automatically?
Yes. Workflow AI is an add-on we configure that writes a running summary for each contact's conversations, and those summaries export along with the contact records. It's priced separately and scoped during your assessment if you want it.
What if I want to leave?
Then you leave. The plan is month-to-month with no cancellation fee, and the Ownership Guarantee means every contact, custom field, conversation, and call log exports whenever you want it. We keep customers by being worth the monthly bill, not by holding their data.
How do I get started?
Fill out the form and Tayla, our Ninja Inbox operations lead, will reach out within one business day to set up your demo. Or skip the form and call (803) 470-6557. You'll talk to a real person in Columbia either way.